EXPERTS AT PAYMENT AND BANKING SECURITY


Hesitation, need advice or want to be reassured? Our team is here to accompany you and guide you in your purchases.
 
Online Help

In Axel'Air, everyone sails, and every member of our team will meet your expectations, and help you select equipment that suits your needs fully. If you have a very technical issue we send you to one of our members who can best advise you. Pioneers in the world of kite surfing for 15 years now, we're listening by telephone or email direct 6 days 7, Monday to Saturday.
 
Service:

Exchange Product: You are reporting the items you want to share and spend the same time your new command. To do this, you have 7 days upon receipt of your order to practice your redemption request. You can then submit your choice by phone or email. The next day or two after you return the items to be exchanged by mail, accompanied by a copy of your invoice. Upon receipt thereof, we do the exchange. If you want to get the rebate, simply indicate on the return form. In this case, you will receive a refund check.

Important: Items must be returned in their original packaging bearing their labels, together with a copy of your invoice.
Supplier Warranty: All our products are totally or partially guaranteed by our suppliers brands. Where you see a deterioration seems unusual about one of your purchases, you must contact us. If necessary, we will ask you to send pictures or damaged in order to assess the damage, and play your warranty. The manufacturer warranty is usually one year, however this depends on the brand, product, and only the defective part can be supported. To obtain warranty products must keep the invoice of purchase.
Long lost: You lost your instruction manual, contact us by email, and one of our advisors will send you a new record in computer format.


SATISFIED OR REFUND OF RIGHT BACK, EXCHANGE

Prior to any return you notify us by phone or mail your ntention to return the product with references to your invoice, within a period of 7 days from delivery date before returning a product if a refund or exchange. From that date you have 15 days to return the product. These conditions do not apply to a return due to faulty or misused.

The clearance products or discount will not be accepted unless a manufacturing defect is found. The product must be returned in good condition, with all its accessories in its original packaging, unused. The right of return can not be accepted for products that can be copied unless returned unopened in their original packages: CD, DVD, books etc..

All shipping fees are returned to the customer's expense. You will be refunded within 30 days.
In case of default you can either cancel your order, or keep the product at a discount after requesting permission to axelair.com.

Axel'air try in any way to solve any problem resulting from a manufacturing defect or human error. Our goal is to provide the best in each of our customers.


OUR RESPONSIBILITIES

Law No. 2004/575 of June 21, 2004 (excerpt): "The professional is automatically liable to the consumer for the proper performance of obligations under the contract concluded at a distance, that these obligations are to be performed by the professional who concluded the contract or by other service providers, without prejudice to its right of recourse against them.

However, he can evade all or part of its liability by proving that the failure or improper performance of the contract is due either to the consumer is aware, unforeseeable and irresistible, a third contract either a case of force majeure.
For products purchased for business use, Axelair.com is liable for any damages, losses or gains professionals that can ensue. The selection and purchase of products remain the responsibility of the customer. Total or partial inability to use the purchased product due to an incompatibility does not result in a refund Axelair.com


PROVISIONS OF THE LAW COMPUTERS AND FREEDOMS '

Art. 34 of the Loi Informatique et Libertés "of January 6, 1978
You have a right to access, modify, rectify and delete data concerning you.
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Axelair.com
Sarl SSB
Stephane Breton
Rue de Mont St Clair
34280 Carnon
France.
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Tel - (+33) 04 67 506 260
_ Fax (+33) 04 67 68 54 25
For more information about conditions of sale contact us: contact@axelair.com